With facilitation playing an increasing role in meetings in the workplace, community and government, Heather presented a session on facilitating - a key skill for meeting success. Facilitation is not just another way to run a meeting. Facilitation helps to strengthen the connections within groups, which is vital for the success of any group. Read more...

Researchers love their sources, like cooks love their sauces. Also like cooks, researchers are constantly expanding their collection of sources to turn to. Like good product testing, each week time is set aside to get to know a few new sources for finding, sharing or managing information. It is all part of building in quality and reassurance into delivering research services. Read more...

Research is all about connecting lots and lots of little dots to find the answer. People in business are often looking for granular information, which isn’t obvious or easy to find, to help to support or challenge their business ideas, strategies, or proposals. Read more...

At the AIIP Conference in Denver, CO, Heather delivered a tips session sharing some handy tips for new and experienced speakers to help them to feel at ease, engage with an audience and enjoy their speaking opportunities. "One of the best parts of the Conference, especially Heather’s public speaking session." Read more...

The Mile High City (aka Denver, CO) was the perfect high altitude location for over one hundred independent information professionals to gather recently for their annual conference. The Association of Independent Information Professionals’ (AIIP) conference always has a strong focus on collaboration - sharing tips, ideas and lessons learned to help one another to build a thriving independent information professional business. Read more...