If the thought of public speaking fills you with dread – you are not alone. It is said that 85% of people feel nervous before they speak to an audience, and the other 15% are lying! It’s easier to enjoy speaking to an audience, if you can confidently think that everything will be okay on the day, using these five simple tips. Read more...

If ever there was a time to hone your skills at getting to the essence of the matter, it is now. With information users overwhelmed with information overload, and needing to sift through too much irrelevant material to find a few nuggets of insight, the ability to drill down to the essence of the matter, is a valuable skill. Read more...

Getting the research brief right has always been an important skill for corporate librarians. Interpreting their colleagues’ technical information research requests, tracking down the right information, and meeting demanding time frames is all in a day’s work for corporate librarians. Read more...

Heather was honoured to be profiled in the September 2012 issue of AIIP Connections. Read more...

We’ve all got great ideas to help us to improve, streamline, or attract more users to our library. Likewise, we all have stories to tell of our ideas being overlooked, while we watch other projects receive the attention and funding we wanted. How do you gain support for your ideas? It’s an interesting question, and obviously not a question that is restricted to librarians. Most people, in their working life or community activities need to gain the support of others for their ideas – from the little things to large projects. Read more...